Responsible Gaming
Our Commitment to Responsible Gaming
At Grosvenor Casino, we are committed to providing a safe and enjoyable gaming environment. Gambling should be viewed as entertainment, not as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. Grosvenor Casino strictly enforces age verification to protect minors. If you are under 18, please do not attempt to access our gaming services. We reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following warning signs in yourself or someone you know, please seek help immediately:
- Spending more money on gambling than you can afford to lose
- Gambling to recover losses (chasing losses)
- Hiding gambling activities or lying about the time and money spent gambling
- Neglecting family, work, or personal responsibilities due to gambling
- Feeling anxious, irritable, or depressed when not gambling
- Increasing the amount of money wagered to achieve the same excitement
- Unsuccessful attempts to reduce or stop gambling
- Borrowing money to fund gambling activities
- Gambling to escape problems or negative emotions
- Damaged relationships due to gambling behaviour
Self-Help Tools and Controls
Grosvenor Casino offers various tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount of money you are prepared to lose
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Session Time Limits: Restrict the duration of your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
To activate any of these controls, please visit your account settings or contact our customer support team.
Support and Help Resources
If you are struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – The National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk
Self-exclude from all licensed online gambling operators - Gamblers Anonymous – Support groups and peer assistance
Website: www.gamblersanonymous.org.uk
International Support Services
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Take Action Today
If you or someone you know is experiencing problems with gambling, please reach out for help now. Support is available 24/7, and seeking help is a sign of strength, not weakness. Your health and wellbeing are our priority.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to seek support.