Responsible Gaming

Our Commitment to Safe Gaming

Gaming Should Be Entertainment

At Grosvenor Casino, we believe that gaming should be enjoyed purely as entertainment. It should never be viewed as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek help.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to participate in gaming activities at Grosvenor Casino. We take age restrictions seriously and reserve the right to verify your age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek support:

  • Chasing losses by gambling with more money to recover what you've lost
  • Hiding your gambling from friends, family, or loved ones
  • Gambling with money you cannot afford to lose
  • Neglecting work, school, family, or social obligations due to gambling
  • Feeling anxious, irritable, or restless when not gambling
  • Lying about the amount of time or money spent gambling
  • Using gambling to escape problems or cope with difficult emotions
  • Borrowing money or getting into debt to fund gambling
  • Repeatedly trying and failing to control or stop gambling
  • Losing interest in hobbies and activities you once enjoyed

Self-Help Tools & Features

Grosvenor Casino provides responsible gaming tools to help you stay in control:

  • Deposit Limits: Set a maximum amount you can deposit within a specified time period
  • Loss Limits: Restrict the amount you're willing to lose in a session or time period
  • Reality Checks: Receive reminders during gaming sessions about how long and how much you've been playing
  • Self-Exclusion: Temporarily or permanently exclude yourself from gaming for a period you choose
  • Account Closure: Request permanent closure of your gaming account
  • Session Timeouts: Set automatic session breaks to encourage responsible play

Support & Help Resources

If you're struggling with problem gambling, please reach out to one of these trusted organisations:

United Kingdom

  • GamCare – Free counselling and support service
    www.gamcare.org.uk
    Helpline: 0808 8020 133 (free and confidential)
  • GamStop – National self-exclusion scheme
    www.gamstop.co.uk
    Register to self-exclude from all UK-licensed operators
  • Gamblers Anonymous – Support meetings and peer help
    Helpline: 0330 094 5599

International Support

Need Help?

If you or someone you know is struggling with problem gambling, please don't hesitate to reach out. Support is available, and seeking help is a sign of strength, not weakness. Contact one of the organisations listed above or speak to a healthcare professional.

Remember: You are not alone, and help is just a phone call or click away.